Merchant Center suspension audit · for Shopify stores

Suspended for “misrepresentation”? See what to fix first.

A written audit of your storefront and your Merchant Center account. Every issue we identify comes with the page it's on, the evidence, and the exact fix, in the order to fix it before you ask Google for a review.

Get my suspension audit — $49 Not ready? Get one finding free →

One-time · report in 3 business days · nothing to pay if we're late

Reinstatement is Google's decision and is not guaranteed.

Illustration: an online store with a warning tag on its door and an inspection checklist

Suspension auditstore name removed · UK

6areas checked

2issues found

2high priority

HighUnfilled template text in Terms of Service

Where/policies/terms-of-service

Evidence“…governed by the laws of [Your Jurisdiction]”

FixReplace with your country, re-save the policy.

Real finding, store name removed.

Not sure yet? Start free

Send your store URL. We'll email the first finding, free.

We run the storefront checks and email you the first issue we find, with the evidence, within 1 business day. If we find no issue in the checks we run, we tell you that too: it means the trigger is most likely inside Merchant Center, which the full audit covers.

Want the full prioritized audit now? Get it for $49 →

Why we built this

What we found before launching.

forum threads about suspensions matched our search in one year.

Shopify Community, 12 months. In a manual sample of 20 threads, 17 were on topic.

suspended stores from those threads checked by storefront.

They are not our clients. Software scanned each storefront, then every finding was verified by reading the page.

passed every storefront check: the trigger was hiding in the account or feed.

That is why this audit covers your Merchant Center account and not only your website.

What you're buying

One report. Both sides Google compares.

Google matches what your website says against what your Merchant Center account says. We go through both and write down every mismatch we find.

Your storefront

01Refund, shipping, privacy and terms pages: present, complete, consistent
02Contact details and a business address Google can find
03Template placeholders that were never filled in
04Products priced at 0 and extreme “was / now” discounts (all products in your catalog)
05Price values in page markup vs your product data (sampled)
06Unverifiable claims (“100% guaranteed”, “miracle”…)

Your Merchant Center account

07Account issues and diagnostics
08Business details vs what your website says
09Shipping and returns settings vs your policy pages
10Feed prices and availability vs your product pages
11Product-level disapprovals

How a finding looksfrom a real check

MediumReturn policy doesn't say who pays return shipping

Where/policies/refund-policy

EvidencePolicy text has no mention of return shipping, postage or cost.

Why it mattersGoogle asks for a clear return policy, including who covers the cost.

FixAdd one sentence, then mirror it in Merchant Center return settings.

PassedContact details

CheckedEmail, phone and street address found on the contact page and in the footer.

You also get the list of everything we checked and ruled out.

Open the full sample report →Download as PDF

How it works

From order to report in four steps.

Order

Order for $49 and enter your store URL.

2 minutes

Add us as a user

We email a short guide. You add our address in Merchant Center. No passwords change hands.

Same day

We audit

Our audit software scans your store, then every finding is checked against your actual pages.

Up to 3 business days

You get the report

By email, with a fix order. One round of follow-up questions is included.

Then you remove our access

Before you order

What $49 does and doesn't cover.

Included

Storefront audit and Merchant Center audit
Written report: every issue with location, evidence and fix
The order to fix things before you request a review
The list of what we checked and ruled out
One round of follow-up questions by email

Not promised

Reinstatement. Only Google decides. Anyone who guarantees it is guessing.
That the trigger will be visible. Sometimes the cause sits in account history Google shows to no one. If we can't find it, the report says so plainly.
Making the fixes or writing the review request. Available afterwards for a separate quote, only if you ask.

Storefix Desk is an independent one-person service. An independent service doing a few fixed-price jobs for Shopify merchants. Email hello@storefixdesk.com before or after you order. We reply within 1 business day.

Questions

Asked before ordering.

Do you need my Shopify login or passwords?

No. Storefront checks use your public pages. For Merchant Center you add our email as a user, and you can remove it any time.

What if I can't give Merchant Center access?

We run the storefront audit only and tell you up front that the report will be partial. In our pre-launch checks most likely causes were not visible from the storefront alone, so access makes a real difference.

Will this get my account reinstated?

We can't promise that and nobody honestly can. The report gives you an evidence-backed list to fix before requesting a review, so you stop spending review cycles on guesses.

Will you contact Google for me?

Not as part of the audit. If you want, we can make the fixes and draft the review request afterwards for a separate quote.

My store isn't on Shopify.

The storefront checks are built for Shopify. Email us before ordering and we'll tell you whether we can help.

What does the free first finding include?

We run the storefront part of the audit on your public pages and email you the first issue we find, with where it is and the evidence. One finding, one store, no strings. The paid audit adds the rest of the storefront findings, the Merchant Center account, and the fix order.

How do payment and refunds work?

You place the order, we confirm by email, and payment is settled after delivery. If the report isn't delivered within 3 business days after access is granted, there is nothing to pay. Full terms are on the terms page.