Terms and refunds

Last updated: November 13, 2026

Who we are

Storefix Desk is a trading name of its owner, a sole trader. Contact: hello@storefixdesk.com. We reply within 1 business day. The legal name and address of the seller appear on your invoice and are provided on request.

Services

We sell fixed-price services for online stores, described on each service page: Merchant Center suspension audit ($49), store translation ($99 per language), and marketplace sync check ($79). You place an order on the website; we confirm it by email. Payment is settled after delivery by invoice, unless we tell you in writing that your order is free (launch period). Prices are in US dollars.

Launch period

During the launch period a limited number of orders are fulfilled free of charge in exchange for feedback. We tell you this on the order page before you send the order; a free order carries the same delivery commitments.

Free first step

Each service offers a free first step (a first finding, a gap count or a mismatch count) by email. It is free, carries no obligation, and we may decline it for stores outside the scope described on the service page.

Delivery

Delivery times are business days counted from the moment we have what we need from you (store URL, access or files). We deliver by email.

Refunds and non-payment

Because payment is settled after delivery, the cases below mean there is nothing to pay; if a payment has already been made, it is refunded.

• Late delivery: if we don't deliver within the stated time, you get a full refund on request.
• Marketplace sync check (pilot): if the report isn't useful to you, tell us within 7 days of delivery for a full refund.
• Store translation: if the gap list is not delivered within 2 business days or the translations within 5, full refund on request.
• Before we start: cancel any order before work begins for a full refund.
• Store translation over 100 products: if you decline our quote for the extra work, you get a full refund.

Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

What we don't guarantee

We don't guarantee decisions made by third parties, including reinstatement of a Google Merchant Center account. Our reports describe what we found and recommend fixes; applying them is your decision.

Liability

Our total liability for any order is limited to the amount you paid for it.

Independence

We are not affiliated with, endorsed or sponsored by Shopify, Google, Amazon, eBay or Etsy. Their names are used only to describe compatibility.